“I consider myself quite good with technology but wasn't always sure how to help others. Now I have taken the course it has helped me with tips and advice on how to support others and I now feel confident in doing so.”

– Lisa, Digital Champion, Age UK Leeds

CoursesThe backbone of our Networks is our huge range of certified online courses.

They are the Number One reason our members use the Network. The courses improve a Champion’s own digital skills and confidence and teach them how to help all sorts of learners, in all sorts of ways. 

Each of our four Networks comes with its own dedicated e-learning but you can also pick and choose the training that’s right for your project and your Champions. 


Our full range of courses

(Click on the title to read more)

Foundation courses

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Digital Champions Essentials

This course has the essential knowledge for volunteer Digital Champions.  Topics include how to create the right learning environment for beginners, what hardware, software and websites to use and how to keep learners interested. Plus it’s CPD accredited and also available in Welsh. Average study time: 60 minutes

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Using your role to help customers online

A course for staff in frontline, customer-facing roles. Created in partnership with the London Borough of Waltham Forest, it helps staff understand how to engage people with digital participation in light touch ways as part of their role. It’s CPD accredited and also available in Welsh. Average study time: 30 minutes

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Helping colleagues with digital skills

A course for Digital Champions at work. Created in partnership with workplace skills expert, Elizabeth Marsh, the CPD accredited e-learning shows how to support colleagues with digital skills. It teaches how to overcome potential learning barriers and how to recruit other Workplace Digital Champions. Average study time: 50 minutes

Supporting specific learning groups: Older people

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Essentials for engaging older people

Developed in partnership with Age UK.This course covers the essential techniques and approaches for engaging and teaching older people. It explores areas like adopting an effective tone of voice and manner and supporting some of the common accessibility issues, such as vision, hearing and dexterity. It also addresses older people’s heightened anxiety about internet security. Average study time: 40 minutes

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Digital fun: using the internet to help people love later life

Developed in partnership with AgeUK. This course looks at the importance for older people to have hobbies and interests, and how being digital can amplify those benefits. It considers how the internet can be used as a tool for reconnecting with past interests, memories and events and how to use digital to help people stay physically and mentally active and. Average study time: 20 minutes

Supporting specific learning groups: Accessibility needs

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Identifying accessibility needs.

Exactly that, a bite-size course that helps Digital Champions sensitively identify a person’s accessibility needs. Average study time: 5 minutes

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Working with learners who are deaf or hard of hearing

Here Digital Champions will learn what teaching methods to use for someone with a hearing impairment. Average study time: 10 minutes

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Working with people with learning difficulties and/or disabilities

A bite-size course that shows Digital Champions how to support someone with a learning difficulty or disability with being online. Average study time: 5 minutes

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Working with learners with a physical disability or dexterity issue

This course gives Digital Champions an overview of different accessibility needs when using technology and highlights the appropriate teaching methods for different physical disability and dexterity

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Working with people with memory loss

Digital Champions will learn how to help someone with memory loss get the most out of digital technology. Average study time: 5 minutes

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Helping learners with a visual impairment

A detailed course that increases a Digital Champion’s understanding of the technology barriers faced by people with a visual impairment. It shows Champions strategies and tools for helping users benefit from technology, from adapting the software to useful apps and signposting.  Average study time: 20 minutes

Helping others with essential digital skills

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Making and saving money online

A nifty course that shows Digital Champions how to help learners with saving money online in a safe and secure way. It covers confidence building and email security, shopping and comparing prices online. It also touches on cheaper travel and transport over the web and financial advice. Average study time: 40 minutes

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Online security, banking and money

A follow on from the Making and saving money online course this shows Digital Champions how to help learners make online transactions once they’ve found their confidence. It covers registering with websites, online security, paying online and e-banking. Average study time: 30 minutes

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Finding a job 1

The first of two courses about looking for employment over the internet. The course shows Digital Champions how to help people with basic word processing skills so they can create a good CV and covering letter. It covers using email, finding relevant online training and gathering personal information for an application. Average study time: 30 minutes

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Finding a job 2

The second of two courses covering finding work online. This course shows Digital Champions how to help learners with appropriate online job searches and uploading their CV to the right websites. It also includes completing online application forms, interview top tips and troubleshooting within the Digital Champion teaching session. Average study time: 30 minutes

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Using government services online

A course on online Government services for Digital Champions in England and Wales. It teaches them how to engage learners with national and local Government services online including benefits, vehicle tax and digital health.  Average study time: 35 minutes

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Helping others understand digital payslips

Developed in partnership with UNISON this course is for staff Digital Champions. It shows them how to help colleagues understand and access their digital payslips, how to determine their level of digital skills and where to signpost for further support. It’s CPD accredited too!  Average study time: 30 minutes

Helping people manage their health online

Introducing Digital Health Champions

Find out how a Digital Health Champion can make a difference and why using online health tools and resources can benefit everyone. Average study time: 5 minutes

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Understanding your learners: barriers and specific needs

Understand some of the barriers learners may face in managing health online and how to help with specific needs including older people, accessibility and English as a second language. Average study time: 7 minutes

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Keeping you and your learners safe

How to advise your learners about online safety and security and know what to do if there is a safeguarding concern. Average study time: 5 minutes

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Getting to know NHS online services and finding good quality health information online

Supporting learners to use key NHS online health resources, including the NHS website, NHS App and online consultations. Average study time: 12 minutes

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Putting your Digital Health Champion support into practice

How to make the best use of different types of digital skills intervention, depending on your learner’s needs and the time available. Average study time: 8 minutes

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Supporting someone to manage their health online remotely

How to support someone with digital skills remotely, overcoming barriers to remote learning and effective teaching tools and techniques.  Average study time: 15 minutes

Supporting adults with learning disabilities

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Learning about learning disabilities

Explore the difference between learning disabilities and learning difficulties, levels and types of learning disability and how they affect everyday function. Average study time: 5 minutes

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Handling communication challenges

Understand and overcome communication barriers when helping someone with a learning disability. Average study time: 12 minutes

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Boosting confidence and experience

How to boost the confidence and experience of someone with a learning disability through teaching techniques and identifying opportunities. Average study time: 6 minutes

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Building skills

How to build the skills of someone with a learning disability. Average study time: 5 minutes

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Why work matters and how to find it

Learn about the employment landscape for people with a learning disability and how you can help them look for opportunities. Average study time:  5 minutes

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Finding work opportunities

How to identify appropriate job, work experience and voluntary opportunities for a person with a learning disability and support them with their job search. Average study time: 6 minutes

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Getting a foot in the door

How to support someone with a learning disability apply for jobs and prepare for interviews. Average study time: 6 minutes

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First day at work

How to help someone with a learning disability feel confident as they prepare to start a new job. Average study time: 4 minutes

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Become a Zoom expert

Designed by people with learning disabilities for people with learning disabilities, this course reflects the growing popularity of Zoom as an online tool for work and life. It has seven interactive chapters that cover how to get started and use Zoom. It can be used by Champions to learn about Zoom before going on to teach someone and as a direct learner tool for beginners.  Average study time: 60 minutes

Delivering Project Manager success

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SHAPE: 5 courses to help your Digital Champion project grow!

A suite of five short, CPD accredited courses to help organisations start, manage and deliver successful Digital Champion programmes. They are complemented by practical resources including key messages, templates and editable promotional literature.

Sowing the Seeds…How a successful Digital Champion project starts in a small way

How a Digital Champion project can make a real difference, what a good one looks like and some simple steps for getting going. Average study time: 10 minutes

Having a Plan – How to develop your Digital Champions project.

How to plan a Digital Champion project, gain internal buy in, set goals and measure success. Average study time: 10 minutes

Actively Recruiting: Recruiting, training and building relationships with Digital Champions

How to recruit, train and build relationships with Digital Champions and help them manage their teaching. Average study time: 10 minutes

Promoting and Supporting - Helping your Champions to help learners

How to match Digital Champions with learners, support them with self-promotion and encourage reporting.  Average study time: 10 minutes

Excellent Digital Championing – How to maintain the project’s momentum

Finding new teaching opportunities both for Champions and learners, promoting case studies and sharing success. Average study time: 10 minutes

Inspiring employees to tackle digital exclusion

What is digital inclusion and why does it matter?

Understand what digital inclusion is and the impact digital exclusion can have, including the profound effect of Covid-19. Average study time: 10 minutes

What are digital skills anyway?

Understand what stops people from going online and the important difference between Essential Digital Skills and Foundation Digital Skills. Average study time: 10 minutes

Small acts of help can make a big difference

Understand why digital skills are more vital than ever and the approaches needed to effectively help someone to be online. Average study time: 10 minutes

Making a digital pledge

How to take positive digital inclusion action by creating a thoughtful and personalised pledge to someone’s digital skills need. Average study time: 10 minutes

Looking for a course that isn’t there?

No problem. We can work with you to develop your own tailored e-learning. Just ask fellow members such as UNISON, London Borough of Waltham Forest and Citizens Online. 

Join our Network for £100 per month